Indian Railways may soon begin sending SMS messages on train punctuality and seat reservations to passengers, just like airlines.
Railway Minister Mamata Banerjee Wednesday said in her budget speech that her ministry was taking several initiatives to improve passenger satisfaction. These included SMS updates of reservation status and punctuality of trains to passengers and SMS updates on the movement of wagons to freight customers.
The railways also proposed to induct e-ticket based mobile vans for issuing reservation tickets in government medical college hospitals, high courts, district courts, university campuses, IT hubs, IITs and IIMs.
Ticket centres will also be opened at district headquarters and village panchayats with state and private support.